# eSIM FAQ

> Answers to common questions about buying and using a travel eSIM.

Page: https://esimnest.com/faq/

### Why isn't my eSIM working?

Please try the following steps:

Make sure your eSIM is turned on.
Ensure the eSIM is selected as your mobile data line.
Turn on Data Roaming.
Confirm the APN settings are configured correctly (if required).
Toggle Airplane Mode on for 30 seconds, then turn it off.
Restart your device.
For iPhone users: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings, then test the connection again.

If the issue persists, please contact our support team with your destination country, device model, and a screenshot of your mobile network settings.

### Does the eSIM support Wi-Fi hotspot?

Yes. All of our eSIMs support Wi-Fi hotspot (Personal Hotspot/Tethering). You can share your mobile data connection with other devices. Actual performance may vary depending on your device and the local network operator.

### Why is my displayed data usage inaccurate?

We refresh your eSIM usage periodically, so the displayed usage may lag behind your actual usage. Please refer to your device's data usage statistics for the most accurate information.