# Privacy Policy

> eSimNest Privacy Policy. Learn how we collect, use, and protect your personal information when you use our eSIM services.

Page: https://esimnest.com/legal/privacy-policy/

Your privacy matters to us. Learn how we protect your personal information.

###### Table of Contents

- 1. Overview
- 2. Information We Collect
- 3. How We Use Information
- 4. Information Sharing
- 5. Data Security
- 6. Data Retention
- 7. Your Privacy Rights
- 8. Cookies & Tracking
- 9. International Transfers
- 10. Children's Privacy
- 11. California Privacy Rights
- 12. GDPR Compliance
- 13. Policy Changes
- 14. Contact Us

### 1. Overview

At eSimNest (operated by eSimGenie Limited), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our eSIM services, website, and mobile applications.

###### Our Commitment

We believe privacy is a fundamental right. We design our services with privacy in mind and comply with applicable privacy laws including GDPR, CCPA, and other regional regulations.

#### Company Information

eSimNest.com is a product of eSimGenie Limited. For more information about our parent company, please visit eSimGenie.com.

#### What This Policy Covers

This policy applies to information collected through:

- Our website (esimnest.com)
- Our mobile applications
- Our eSIM services and data plans
- Customer support interactions
- Marketing communications

### 2. Information We Collect

#### Information You Provide Directly

| Information Type | Examples | Purpose |
| --- | --- | --- |
| Essential Account Information | Name, email address, phone number, password | Account creation and authentication |
| Essential Payment Information | Billing address, payment method details | Processing payments and billing |
| Functional Device Information | Device model, IMEI, eSIM capability | Service compatibility and provisioning |
| Functional Communication Data | Support messages, feedback, survey responses | Customer support and service improvement |

#### Information Collected Automatically

- Usage Data: Data consumption, connection times, network performance
- Location Data: General location for network optimization (not precise GPS)
- Device Data: IP address, device type, operating system, app version
- Website Analytics: Page views, click patterns, session duration

###### Data Minimization

We only collect information that is necessary to provide our services. We do not collect sensitive personal information unless required for service delivery.

### 3. How We Use Information

#### Primary Uses

###### Service Delivery

- Activate and provision eSIM profiles
- Process payments and billing
- Provide customer support
- Monitor service quality

###### Service Improvement

- Analyze usage patterns
- Optimize network performance
- Develop new features
- Enhance user experience

#### Secondary Uses (With Your Consent)

- Marketing Communications: Product updates, travel tips, special offers
- Personalization: Customized recommendations and content
- Research: Anonymized analytics for market research
- Partnerships: Shared insights with travel partners (anonymized data only)

#### Legal Basis for Processing (GDPR)

| Processing Purpose | Legal Basis |
| --- | --- |
| Service delivery and account management | Contract performance |
| Payment processing and billing | Contract performance |
| Customer support | Legitimate interest |
| Marketing communications | Consent |
| Legal compliance | Legal obligation |

### 4. Information Sharing

###### We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

#### When We Share Information

###### Service Partners

We share necessary information with:

- Mobile Network Operators: For eSIM provisioning and connectivity
- Payment Processors: For secure payment processing
- Cloud Providers: For secure data storage and processing
- Customer Support Tools: For providing effective support

#### Legal Requirements

We may disclose information when required by law or to:

- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect users' rights, property, or safety
- Investigate fraud or security issues
- Enforce our terms of service

#### Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

### 5. Data Security

###### Security First

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

#### Technical Safeguards

- Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access with multi-factor authentication
- Network Security: Firewalls, intrusion detection, and monitoring
- Regular Audits: Security assessments and penetration testing

#### Organizational Safeguards

- Employee Training: Regular privacy and security training
- Data Minimization: Limited data collection and retention
- Incident Response: Procedures for handling security breaches
- Vendor Management: Security requirements for all partners

#### Your Role in Security

Help us keep your data secure:

- Use strong, unique passwords
- Enable two-factor authentication
- Keep your devices and apps updated
- Report suspicious activity immediately

### 7. Your Privacy Rights

#### Universal Rights

Regardless of your location, you have the following rights regarding your personal information:

###### Access

Request a copy of the personal information we hold about you

###### Correction

Request correction of inaccurate or incomplete information

###### Deletion

Request deletion of your personal information

###### Portability

Receive your data in a portable format

#### How to Exercise Your Rights

1. Account Portal: Access most settings through your account dashboard
2. Email Request: Send requests to privacy@esimnest.com
3. Identity Verification: We may need to verify your identity
4. Response Time: We respond within 30 days (or as required by law)

###### Important Note

Some rights may be limited by legal obligations or legitimate business interests. We will explain any limitations when responding to your request.

### 14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

###### Privacy Inquiries

Email: privacy@esimnest.com

Response Time: Within 2-3 business days

Languages: English, Spanish, French

###### Data Protection Officer

Email: dpo@esimnest.com

Address: Available upon request

For: GDPR and data protection matters

###### Business Information

Operating Company: eSimGenie Limited

Brand: eSIMNest.com

Website: esimnest.com

Parent Company: eSimGenie.com

###### Regulatory Authorities

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable laws.

- Export My Data
- Delete My Data
- Cookie Settings
- Contact Privacy Team