# Refund Policy

> Our Refund Policy covers eligibility, EU consumer rights, and how to request a refund for eSIM services.

Page: https://esimnest.com/legal/refund-policy/

# Refund Policy

## Eligibility

Refunds may be provided in the following circumstances: technical issues preventing eSIM activation, coverage failure in the purchased region, wrong purchase notification within 24 hours (if eSIM is not activated), and billing errors reported within 30 days.

## EU Consumer Right of Withdrawal

Consumers within the EU/EEA have a 14-day right of withdrawal, which expires upon eSIM Profile activation.

## Non-Refundable Items

Activated and partially/fully consumed eSIM Profiles, expired Data Plans, issues from user configuration errors, and Credit top-up purchases are not eligible for refund.

## Refund Method

Refunds may be issued as Customer Credits or to the original payment method at the Operator's discretion. Credit refunds are processed immediately; payment method refunds may take up to 30 business days.

## How to Request

Contact our support team with your order reference number within 30 days of the issue. Email: support@esimnest.com