Refund Policy

Eligibility

Refunds may be provided in the following circumstances: technical issues preventing eSIM activation, coverage failure in the purchased region, wrong purchase notification within 24 hours (if eSIM is not activated), and billing errors reported within 30 days.

EU Consumer Right of Withdrawal

Consumers within the EU/EEA have a 14-day right of withdrawal, which expires upon eSIM Profile activation.

Non-Refundable Items

Activated and partially/fully consumed eSIM Profiles, expired Data Plans, issues from user configuration errors, and Credit top-up purchases are not eligible for refund.

Refund Method

Refunds may be issued as Customer Credits or to the original payment method at the Operator's discretion. Credit refunds are processed immediately; payment method refunds may take up to 30 business days.

How to Request

Contact our support team with your order reference number within 30 days of the issue. Email: support@esimnest.com