Terms of Service

1. Acceptance of Terms

By accessing or using eSIMNest's website, mobile application, or services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms apply to all visitors, users, and others who access or use our services, including but not limited to:

• Individual consumers purchasing eSIM data plans
• Business customers using our enterprise solutions
• Partners and affiliates accessing our platform
• Anyone browsing our website or using our mobile applications

2. Description of Services

eSIMNest provides digital cellular connectivity services through embedded SIM (eSIM) technology. Our services include:

Core Services

• eSIM Data Plans: Prepaid mobile data connectivity for domestic and international use
• Device Configuration: Remote eSIM profile installation and activation
• Network Access: Connection to partner mobile network operators worldwide
• Customer Support: Technical assistance and account management

Additional Features

• Real-time data usage monitoring and alerts
• Plan management through web portal and mobile app
• Multi-device and multi-plan management
• Coverage maps and network quality information

3. Account Registration

To use certain features of our services, you must create an account. When creating an account, you agree to:

Registration Requirements

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. eSIMNest will not be liable for any loss or damage from your failure to comply with these security obligations.

Account Verification

We may require verification of your identity or payment information before activating certain services. This may include:

• Email address verification
• Phone number verification
• Payment method validation
• Identity document verification (for business accounts)

4. Payment Terms

Pricing and Fees

All prices are displayed in the currency specified on our website and are subject to change without notice. Additional fees may apply for certain services or payment methods.

Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express)
• Debit cards
• PayPal
• Apple Pay and Google Pay
• Bank transfers (for business accounts)

Billing and Charges

• Prepaid Services: Payment is required before service activation
• Automatic Renewal: Some plans may auto-renew unless cancelled
• Usage Overages: Additional charges may apply for usage beyond plan limits
• Currency Conversion: International payments may incur conversion fees

5. Usage Policies

Acceptable Use

You may use our services only for lawful purposes and in accordance with these Terms. You agree not to use our services:

• In any way that violates applicable laws or regulations
• To transmit or facilitate illegal content or activities
• To abuse, harass, threaten, or impersonate others
• To distribute malware, spam, or other harmful content
• To interfere with or disrupt our services or networks
• To attempt unauthorized access to our systems

Fair Usage Policy

To ensure quality service for all users, we implement fair usage policies:

• Network Management: We may manage traffic during congestion
• Speed Throttling: Excessive usage may result in reduced speeds
• Content Restrictions: Certain content types may be deprioritized
• Device Limitations: Services are intended for personal mobile devices

Prohibited Activities

6. Data Plans & Coverage

Service Coverage

Our services are available in select countries and regions through our partner network operators. Coverage may vary by location and is subject to:

• Partner network availability and quality
• Local regulations and licensing requirements
• Technical infrastructure limitations
• Roaming agreements and partnerships

Data Plan Terms

• Validity Period: Plans have specific validity periods from activation
• Data Allowances: Usage is measured and limited according to plan terms
• Speed Tiers: Different plans may offer different speed limits
• Network Priority: Data may be deprioritized during network congestion

Service Limitations

7. Refunds & Cancellation

Refund Policy

We offer refunds under the following circumstances:

• Service Issues: If service cannot be activated due to technical problems on our end
• Coverage Problems: If advertised coverage is not available in purchased region
• Device Incompatibility: If your device is incompatible despite our compatibility check
• Billing Errors: If you were charged incorrectly

Refund Conditions

• Refund requests must be submitted within 7 days of purchase
• Partial refunds may be provided for unused portions of plans
• Data usage exceeding 100MB typically disqualifies refund eligibility
• Processing fees may be deducted from refund amounts

Cancellation Process

To request a refund or cancellation:

1. Contact our support team through your account portal
2. Provide your order number and reason for cancellation
3. Allow 3-5 business days for review and processing
4. Refunds are typically processed within 5-10 business days

8. Limitation of Liability

Service Availability

eSIMNest provides services on an "as is" and "as available" basis. We do not guarantee:

• Uninterrupted service availability
• Specific connection speeds or quality
• Compatibility with all devices or applications
• Access in all advertised coverage areas

Liability Limitations

To the maximum extent permitted by law, eSIMNest shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or outages
• Third-party network or device issues
• Emergency service access limitations

Our total liability shall not exceed the amount paid for the specific service in question.

9. Privacy & Data Protection

Data Collection and Use

We collect and process personal data necessary to provide our eSIM services, including:

• Account Information: Name, email address, billing details
• Device Data: IMEI, device model, operating system version
• Usage Data: Data consumption, connection logs, location information
• Payment Information: Billing address, payment method details

Data Protection Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing of your data
• Data portability
• Object to processing for marketing purposes

Data Retention

We retain your data only as long as necessary to provide services and comply with legal obligations. Account data is typically retained for up to 7 years after account closure for billing and legal purposes.

10. Intellectual Property

eSIMNest Intellectual Property

All content, features, and functionality of our services are owned by eSIMNest and are protected by intellectual property laws, including:

• Trademarks: eSIMNest name, logos, and branding
• Copyrights: Website content, software, documentation
• Trade Secrets: Proprietary algorithms and business processes
• Patents: Technology innovations and implementations

User License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our services for personal or business purposes
• Download and use our mobile applications
• Use eSIM profiles according to your purchased plan terms

Restrictions

You may not:

• Reverse engineer, decompile, or disassemble our software
• Use our trademarks or branding without permission
• Copy, modify, or distribute our content
• Create derivative works based on our services
• Remove or alter copyright notices

11. Termination

Termination by You

You may terminate your account at any time by:

• Logging into your account and selecting "Close Account"
• Contacting our customer support team
• Sending a written request to [email protected]

Termination by eSIMNest

We may suspend or terminate your account and access to services if you:

• Violate these Terms of Service
• Fail to pay outstanding charges
• Use services for illegal or fraudulent activities
• Abuse or misuse our systems or support staff
• Pose a security risk to our platform or other users

Effect of Termination

Upon termination:

• Your access to services will be immediately suspended
• All eSIM profiles will be deactivated
• Unused plan balances may be forfeited (subject to refund policy)
• Your account data will be retained according to our privacy policy
• Outstanding charges remain payable

12. Governing Law

Applicable Law

These Terms of Service are governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law principles.

Dispute Resolution

For any disputes arising from these Terms or your use of our services:

Step 1: Direct Resolution

• Contact our customer support team first
• Provide detailed information about the dispute
• Allow 30 days for good faith resolution attempts

Step 2: Mediation

• If direct resolution fails, disputes may proceed to mediation
• Mediation will be conducted by a mutually agreed mediator
• Costs will be shared equally between parties

Step 3: Arbitration

• Unresolved disputes will be settled through binding arbitration
• Arbitration will be conducted according to commercial arbitration rules
• Proceedings will be held in [City, State/Country]
• Arbitrator's decision will be final and binding

Jurisdiction and Venue

Any legal proceedings not subject to arbitration will be brought exclusively in the courts of Ireland. You consent to the personal jurisdiction of such courts.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will post the updated Terms on our website
• We will update the "Last Updated" date
• For material changes, we may provide additional notice
• Continued use of our services constitutes acceptance of new Terms

14. Contact Information

If you have questions about these Terms of Service, please contact us: