1. Overview
At eSIMNest, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our eSIM services, website, and mobile applications.
Our Commitment
We believe privacy is a fundamental right. We design our services with privacy in mind and comply with applicable privacy laws including GDPR, CCPA, and other regional regulations.
What This Policy Covers
This policy applies to information collected through:
- Our website (esimnest.com)
- Our mobile applications
- Our eSIM services and data plans
- Customer support interactions
- Marketing communications
4. Information Sharing
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
When We Share Information
Service Partners
We share necessary information with:
- Mobile Network Operators: For eSIM provisioning and connectivity
- Payment Processors: For secure payment processing
- Cloud Providers: For secure data storage and processing
- Customer Support Tools: For providing effective support
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect users' rights, property, or safety
- Investigate fraud or security issues
- Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.
5. Data Security
Security First
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access with multi-factor authentication
- Network Security: Firewalls, intrusion detection, and monitoring
- Regular Audits: Security assessments and penetration testing
Organizational Safeguards
- Employee Training: Regular privacy and security training
- Data Minimization: Limited data collection and retention
- Incident Response: Procedures for handling security breaches
- Vendor Management: Security requirements for all partners
Your Role in Security
Help us keep your data secure:
- Use strong, unique passwords
- Enable two-factor authentication
- Keep your devices and apps updated
- Report suspicious activity immediately
7. Your Privacy Rights
Universal Rights
Regardless of your location, you have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information
Portability
Receive your data in a portable format
How to Exercise Your Rights
- Account Portal: Access most settings through your account dashboard
- Email Request: Send requests to [email protected]
- Identity Verification: We may need to verify your identity
- Response Time: We respond within 30 days (or as required by law)
Important Note
Some rights may be limited by legal obligations or legitimate business interests. We will explain any limitations when responding to your request.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Privacy Inquiries
Email: [email protected]
Response Time: Within 2-3 business days
Languages: English, Spanish, French
Data Protection Officer
Email: [email protected]
Address: Available upon request
For: GDPR and data protection matters
Regulatory Authorities
You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable laws.