Frequently Asked Questions

1. Browse destinations - Use our search to find your travel destination
2. Choose a plan - Select data amount and validity period
3. Complete checkout - Pay securely with credit card or PayPal
4. Receive eSIM - Get QR code and activation details via email instantly
5. Install & activate - Follow our setup guide for your device

Install before you travel, activate when you arrive:

• Install at home - Download the eSIM profile while on WiFi
• Keep it disabled - Don't turn on the cellular line yet
• Activate on arrival - Enable the line when you reach your destination
• Validity starts - Your plan period begins when you first connect to the network

Yes! Most modern devices support dual SIM (physical + eSIM):

• Keep your primary number - Physical SIM for calls and texts
• Use eSIM for data - Travel plan for internet access
• Switch easily - Choose which line to use for data
• Receive calls on both - Both lines can be active simultaneously

Check these settings:

1. Enable the eSIM line - Go to Settings > Cellular and turn on your eSIM
2. Set as data line - Choose eSIM for cellular data in settings
3. Enable data roaming - Turn on data roaming for the eSIM line
4. Check coverage area - Ensure you're in a covered region
5. Restart device - Sometimes a reboot fixes connection issues

Data speeds can vary based on several factors:

• Network congestion - Peak hours may have slower speeds
• Location - Rural areas typically have slower speeds than cities
• Network priority - eSIM users may have lower priority than local subscribers
• Device position - Try moving to a window or higher floor

Speed optimization tips:

• Enable 5G if available in your area
• Close background apps using data
• Try different times of day
• Check if you've exceeded high-speed data limits

🔄 Refund Eligibility

• Unused eSIMs - Full refund if not activated
• Technical issues - Refund if we can't resolve activation problems
• Wrong purchase - Refund within 24 hours if not activated

❌ No Refunds For

• Activated eSIMs that work correctly
• Poor network coverage in specific areas
• User error in device settings
• Change of travel plans

📧 Automatic Email Receipt

You'll receive an email receipt immediately after purchase containing:

• Order confirmation number
• eSIM activation details
• QR code for installation
• Downloadable PDF receipt

🔍 Find Your Receipt

1. Check your email (including spam folder)
2. Log into your account on our website
3. Go to "Order History" section
4. Download receipts for expense reports

We partner with premium network operators in each country:

• Tier 1 carriers - Major national operators with best coverage
• Automatic connection - Your device connects to the strongest available signal
• 4G/5G networks - High-speed data where available
• Roaming agreements - Seamless connectivity across regions

What happens when you delete:

• Permanent removal - The eSIM profile is completely removed
• Cannot restore - You'll need to purchase a new eSIM
• Data is lost - Any remaining data allowance is forfeited

Alternatives to deletion:

• Disable instead - Turn off the line without deleting
• Keep for future use - Some plans allow reactivation

Usually no configuration needed:

• Automatic setup - Most eSIMs configure APN settings automatically
• Pre-configured - Network settings are included in the eSIM profile
• Plug and play - Just install and connect

When manual configuration might be needed:

• Older device models
• Custom carrier requirements
• Specific network optimizations