Frequently asked questions
Why isn't my eSIM working?
Please try the following steps:
Make sure your eSIM is turned on.
Ensure the eSIM is selected as your mobile data line.
Turn on Data Roaming.
Confirm the APN settings are configured correctly (if required).
Toggle Airplane Mode on for 30 seconds, then turn it off.
Restart your device.
For iPhone users: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings, then test the connection again.
If the issue persists, please contact our support team with your destination country, device model, and a screenshot of your mobile network settings.
Does the eSIM support Wi-Fi hotspot?
Yes. All of our eSIMs support Wi-Fi hotspot (Personal Hotspot/Tethering). You can share your mobile data connection with other devices. Actual performance may vary depending on your device and the local network operator.
Why is my displayed data usage inaccurate?
We refresh your eSIM usage periodically, so the displayed usage may lag behind your actual usage. Please refer to your device's data usage statistics for the most accurate information.
Will an eSIM work on my phone in your destination?
Yes, if your phone supports eSIM and is not locked to a carrier. That includes iPhone XS and later, Google Pixel 3 and later, and most recent Samsung Galaxy models. Check the device compatibility page if you are unsure.
When should I install the eSIM?
Install it before you travel, while you have Wi-Fi. For most plans the validity starts when the eSIM first connects to a network in your destination, not when you install it. Each plan's details show how long you have to activate it.
Can I keep my own number and WhatsApp?
Yes. The eSIM is a second line for mobile data only. Your usual SIM stays in the phone for calls and texts, and WhatsApp, iMessage and other apps keep working with your own number.
What happens if I run out of data?
Plans that support top-ups can be extended from your eSimNest account without installing a new eSIM. Whether a plan can be topped up is shown in its details. Otherwise you can buy a new plan at any time.
Can I share the connection as a hotspot?
Most plans allow tethering. Plans marked with Hotspot in the list support it; check the plan details before you buy if it matters for your trip.
Can I get a refund?
An eSIM that has not been installed or used can be refunded. Once the eSIM has been installed or has connected to a network it counts as delivered and used, in line with our refund policy.
How fast is delivery?
The QR code and installation details are sent by email and shown in your account as soon as the payment is confirmed, normally within two minutes.
Which payment methods do you accept?
Visa, Mastercard, Apple Pay, Google Pay and Revolut Pay. Prices can be shown and paid in more than 25 currencies.
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